Stake Casi Terms & Conditions — What You Need to Know Before Using Our Service

These terms and conditions apply to all users of the Stake Casi platform and its services. By creating an account or using any of Stake Casi's services, you are considered to have agreed to these terms.

Stake Casi is an internationally licensed online betting and gaming platform. We serve users in Bangladesh specifically, and operate our services with local needs in mind. Stake Casi reserves the right to amend these Terms & Conditions at any time — however, users will be notified in advance of any major changes.

These terms and conditions were originally prepared in Bengali. In the event of any ambiguity in a translation, the Bengali version shall be considered the definitive text. For legal interpretation, the regulations of the relevant international licensing authority will apply.

To open an account with Stake Casi, you must meet the following requirements. These conditions are in place to protect both you and other users.

• You must be at least 18 years old at the time of account registration.
• All information provided during registration — including name, mobile number, email address, and date of birth — must be accurate and truthful.
• Each person may operate only one account. If multiple members of the same household share a device or payment method, this must be reported to our team.
• You are responsible for keeping your account password secure. Never share your password with anyone.
• If any of your details change — such as your mobile number or email address — please update them in your account settings or notify support.

Completing the KYC process unlocks full access to all features on Stake Casi. In certain circumstances — such as large withdrawals or security-related alerts — a copy of your national ID or passport may be requested.

To make a deposit on Stake Casi, you must use a verified payment method. We currently accept bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is ৳100, and the maximum single deposit limit depends on your account's KYC level.

Important Payment Information:

• Only payment methods registered in your own name may be used. Deposits made through someone else's account will be returned.
• Deposits are generally instant — funds appear in your account within 1–3 minutes via mobile banking.
• Deposit refunds will be returned via the same payment method used for the original deposit.
• Third-party payment processing fees (if applicable) may be deducted in accordance with the relevant mobile banking provider's policies.
• Any amount deposited beyond the set limit will be automatically returned.

The withdrawal process on Stake Casi is straightforward and fast — though certain conditions must be met. Standard withdrawals are completed within 5–15 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is ৳500.
• Bonus balance cannot be withdrawn until the relevant wagering requirements have been met. Your main balance (your own deposited funds) can be withdrawn at any time.
• If a security verification is required after a withdrawal request is submitted, the support team will reach out to you directly.
• Daily, weekly, and monthly withdrawal limits vary according to your account's VIP tier.
• KYC documents are mandatory for any first-time withdrawal exceeding ৳20,000.

Common reasons for withdrawal delays: incomplete KYC, temporary issues with the payment provider, or an active security review at the time of the withdrawal request. Contacting support in any of these situations will help resolve the issue quickly.

There are a few key rules all users must follow when betting on Stake Casi. These rules are in place to ensure transparency and maintain a fair environment for everyone on the platform.

• Once a bet is confirmed, it cannot be changed or cancelled — unless a Cash Out option is available.
• If a match is cancelled or the specified conditions are not met, the bet will be voided and the stake will be returned.
• If incorrect odds are displayed due to a technical error, Stake Casi reserves the right to void those odds.
• Odds may change during live betting — the odds at the time of bet confirmation are final.
• Placing bets on opposite outcomes of the same match across multiple accounts (arbitrage) is prohibited.
• Minimum bet ৳100; maximum bet varies by account level and market.

Stake Casi offers a variety of bonuses and promotional offers. Each offer has its own terms and conditions, which are clearly stated in the offer description.

General Terms & Conditions for Bonuses:

• The welcome bonus is for first-time depositors only — it does not apply if you have held a previous account.
• Bonus balance cannot be withdrawn directly — the required wagering must be completed first.
• Bonus use may be subject to a minimum odds requirement — for example, bets must be placed at odds of 1.5 or higher.
• Wagering requirements must typically be met within 30 days.
• Whether an offer can be combined with another offer will be stated in the relevant offer's description.
• Any attempt to fraudulently collect bonuses will result in the bonus being voided and the account suspended.

For voucher codes — the expiry date, terms of use, and eligible games will all be specified in the code details. Expired codes will not be accepted.

Stake Casi is committed to maintaining a fair and secure environment. The following activities are strictly prohibited, and any account found engaging in them will be permanently closed:

• Using automated bots or software to place bets or play games.
• Any attempt to influence or manipulate the outcome of a bet.
• Collecting bonuses using multiple accounts.
• Attempting to process money laundering or funds from illegal sources.
• Fraud using Stake Casi's brand or identity.
• Attempting to gain unauthorized access to another user's account.
• Deliberately exploiting technical vulnerabilities in the platform for personal gain.

Stake Casi reserves the right to temporarily suspend or permanently close an account for security reasons or in cases of a breach of these terms.

Common reasons for account suspension:

• Unusual login activity or security alerts.
• A large withdrawal request submitted before KYC verification is complete.
• Suspicious links between multiple accounts.
• Temporarily suspended during an anti-money laundering review.

You can also close your account at any time. Simply contact support and request closure — your remaining balance will be returned and your account will be shut down. You can also take advantage of our self-exclusion option as part of responsible betting.

Stake Casi believes betting should be a form of entertainment — not a source of stress or addiction. That's why we treat responsible betting not just as a policy, but as a culture.

The following protective tools are always available to Stake Casi users:

• Daily, weekly, and monthly deposit limit settings.
• Self-exclusion for a set period — from 24 hours up to 1 year.
• Cooling-Off Period — an option to take a short break.
• Reality Check — notifications showing how long you've been playing.
• Option to voluntarily close your account.

If you have any concerns about your betting, Stake Casi's support team is here to help — no judgment, ever. For more information on responsible gambling, visit our Responsible Gaming Page View.

Stake Casi always strives to deliver the highest quality service. However, there are certain situations where our liability is limited, as outlined below:

• Stake Casi is not liable for any loss caused by internet connectivity issues, device failures, or disruptions to third-party payment services.
• In the event of unexpected technical issues, server outages, or attacks that cause service disruption, compensation for the affected period may not be possible.
• Stake Casi is not responsible for any loss resulting from a user's failure to maintain the security of their own account.
• Stake Casi is not liable for financial losses incurred through betting — winning and losing are a natural part of betting, and users accept this when using the service.

Stake Casi collects users' personal information — including registration details, transaction records, device information, and betting history. This data is used for:

• For account management and identity verification.
• To meet legal and regulatory obligations.
• To improve the quality of our services.
• To inform you of relevant offers and promotions (you may opt out at any time).

Stake Casi does not sell personal data to third parties. However, we may be legally required to share information in response to a valid request from legal authorities. For full details on how we handle your data, please see our Privacy Policy Available on the page.

If a dispute arises between Stake Casi and a user, we will first attempt to resolve it through direct discussion.

Steps for Dispute Resolution:

• Start by contacting the support team via live chat or email.
• If the support team is unable to resolve the matter, it will be escalated to management level.
• A specific response will be provided within 7 business days.
• If either party remains unsatisfied, a complaint may be submitted to the relevant licensing authority.

In the event of a dispute over a bet outcome, Stake Casi's server logs and official third-party results will serve as the final evidence.