Forgetting your password is completely normal — no need to worry. Resetting your password on Stake Casi takes just a few minutes. Here are the steps:
Go to the login page and click the "Forgot Password?" link.
Enter your registered mobile number or email address — whichever one you remember works fine.
An OTP code will be sent to your mobile number or email address. The code is valid for 5 minutes — use it promptly.
Once you enter the OTP, you'll be taken to a page to set a new password. Choose a strong password of at least 8 characters — mix numbers and letters.
Once your password is set, you can log in immediately.
My mobile number has changed and I don't remember my email either? In this case, please reach out directly to our support team via Live Chat. After verifying your identity, they'll assist you in recovering your account.
Once you log in to Stake Casi, live scores and streaming are right at your fingertips. Here's where to find them:
Live Score: Go to the "Sports" section from the top menu. Click the "LIVE" tab on the left to see all ongoing matches. Clicking on any match shows real-time scores, set/period details, and odds updating moment by moment. Live scores are available for cricket, football, tennis, and more than 30 other sports.
Live Streaming: Video streams are available for selected matches. If you see a "Watch Live" button or video icon on the match page, a stream is available. To access it, you need either a balance in your account or an active bet on that event.
Streaming is not available for all matches — it depends on broadcasting rights. However, live scores are available for all ongoing matches.
Enabling two-step verification (2FA) means that even if someone gets hold of your password, they still can't access your account — because a separate OTP will be sent to your mobile at login. Everyone should have this turned on. Steps:
Log in to Stake Casi and click on your account icon in the top right corner.
Open "Settings" or "Account Settings," then go to the "Security" tab.
Click the "Enable" button next to the "Two-Step Verification" or "Two-Factor Authentication" option.
Choose between SMS or an Authenticator App. With the SMS method, an OTP will be sent to your mobile every time you log in.
An OTP will be sent for verification. Enter the code and 2FA will be activated.
Having 2FA enabled adds a small extra step at login — but it's the most effective protection available. Treat your Stake Casi account with the same security habits you'd apply to your bank account.
With Stake Casi's referral program, both you and your friend receive a bonus when they sign up. Here's how it works:
Where to find your referral link: Log in and go to the "Promotions" or "Rewards" section. There you'll find the "Refer a Friend" option, where you can access your personal referral link or code.
How to claim your bonus: When a friend registers using your link or code and makes their first deposit, a referral bonus will be automatically credited to your account. Your friend will also receive a registration bonus.
How much bonus you'll receive: The referral bonus amount depends on the current promotion. Check the "Promotions" page for the latest offer. Typically, each successful referral earns you a fixed cash bonus or free bet.
To qualify for the bonus, your friend must register using your link or code. Adding a code after registration is not possible. Make sure to let your friend know in advance.
Stake Casi keeps minimum deposit limits as low as possible with Bangladeshi users in mind. Minimum amounts by method:
Deposits via bKash, Nagad, and Rocket start from as low as ৳100 and typically reflect in your balance within 5–15 minutes. Bank transfers require a minimum of ৳500 and may take 1–4 hours to process. No additional fees are charged on deposits.
A welcome bonus is available on your first deposit. If you have a voucher code at the time of registration, use it — you may receive a special bonus.
Understanding when you'll receive your winnings involves two stages — first, the balance being credited to your account, and then the withdrawal.
Added to balance after a winning bet: After a match ends and the result is confirmed, winnings are typically added to your main account balance within 15 minutes to 2 hours. Major tournaments or disputed results may take a little longer to settle.
Sent to withdrawal: Once the balance is in your account, submit a withdrawal request. Funds typically arrive via bKash or Nagad within 5–24 hours. Completing your KYC verification speeds up the process.
Minimum Withdrawal: The minimum withdrawal via bKash and Nagad is ৳500. For bank transfers, the minimum is ৳1000. Wagering requirements must be met before withdrawing any bonus balance.
If your withdrawal is delayed, first check whether your KYC verification is complete. If it's still pending, complete it — this will speed up your withdrawal.
Match interruptions or cancellations due to rain, bad light, or other reasons are quite common in cricket. Here's how bet settlement works on Stake Casi in these situations:
Match fully cancelled: If a match is cancelled before it starts, or ends without a result being determined, all bets are refunded — the original stake is returned to your account. There are no wins or losses, only a refund.
Settled after a specific number of overs (D/L method): In international cricket, if the result is determined by the Duckworth-Lewis (D/L) method, bets are settled according to that official result.
Suspended due to weather, later completed: If the match is completed at a later date, the bet remains active and is settled based on the final result.
Cancelled match in a parlay or multi-match bet: The cancelled match is assigned odds of 1.00 (i.e., no impact), and the parlay is settled based on the outcomes of the remaining matches.
For any questions regarding bet settlement — Check the result on your bet slip, or contact support via live chat with your match and bet ID. Settlement typically happens within 2 hours of the match ending.